Shipping and Returns

Ready-to-ship products are dispatched after successful payment confirmation and final quality inspection. Made-to-order and customized furniture requires additional production time due to its handcrafted nature.

Estimated production and dispatch timelines are communicated at the time of order confirmation. Timelines may vary due to craftsmanship complexity, material availability, customization requirements or circumstances beyond our control.

Orders are shipped through reliable logistics and freight partners experienced in handling furniture and fragile products. Delivery timelines vary according to destination, product size, shipping method and accessibility of the delivery location.

Shipping charges are calculated based on product dimensions, weight, delivery destination, packaging requirements and mode of transportation. International customers may be responsible for customs duties, import taxes, clearance charges, local handling fees and other destination-related charges unless stated otherwise in the quotation.

DZINEKART furniture is carefully inspected and professionally packed before dispatch. Depending on the product, protective materials, reinforced cartons, wooden crates or specialised packaging may be used to reduce transit risk.

Customers should inspect outer packaging at delivery. If packaging appears damaged, torn, crushed, wet or tampered with, record the condition on the delivery receipt where possible and take clear photos and videos before opening.

Any transit damage should be reported to DZINEKART within 48 hours after delivery with clear photographs, videos, order details and packaging condition. An unboxing video showing the product being opened from original packaging is strongly recommended.

If genuine transit damage is verified, DZINEKART will review the case and may offer repair, replacement of the affected component, replacement of the product or another suitable solution after assessment.

Custom, personalised and made-to-order products are generally not eligible for cancellation or return except in cases of verified manufacturing defects or transit damage, subject to DZINEKART's applicable return and cancellation policy.

Natural handcrafted variation, material characteristics and differences covered under the handcrafted or visual reference disclaimer are not considered defects.